Frequently Asked Questions

How long will it take to get my new website?

We aim to have all new websites built and live within 1 week, however depending on our current work throughput this may sometimes extend to within 2 weeks. We will keep you updated throughout the build and launch process.

I want to upgrade my current site, what about my existing content?

As part of getting a new website with us, we will copy over your content pages, such as Company Profile and Staff Profiles. This service is provided within reason up to 20 pages, so if you have hundreds of content pages we will discuss your options with you. Not all content may be able to be copied over and if this is the case for you we will let you know.

If you BYO CRM, you will need to arrange a once-off bulk upload of all of your current listings (we will help you out with this).

If you choose to go with our CRM, iDashboard, we will need to arrange an extract of your listings data from Realestate.com.au.

Where will my new website be hosted?

We have built our own virtual private cloud on Amazon Web Services. Amazon has locations throughout the world, though our main presence is in Sydney, Australia. We also utilise Amazon’s content distribution networks around the world to ensure your website loads fast no matter where it is accessed.

Can I use my own domain name?

Yes. You can transfer your existing domain name to us and we will set everything up for you OR you can update your domain name with your existing provider by following our instructions. If you don’t yet have a domain name, talk to us when you get your new website and we will be able to arrange one for you.

How do I get my sale and rental listings onto my new website?

You can bring-your-own CRM and upload your properties from any of the real estate CRM apps that we support.

Alternatively, if you don’t have a real estate CRM, you can check out ours at iDashboard.com.au

I don't currently have a CRM, what do I do?

Check out our real estate CRM app over at iDashboard.com.au

What is a CRM?

Customer Relationship Manager (CRM) is an application or program that you use to manage your customers (and in the real estate industry, your listings).

All good CRM applications will manage your clients, listings and provide you with a bunch of helpful tools such as printable marketing material and email campaigns.

You can find out more about our CRM, iDashboard, by visiting iDashboard.com.au

If I bring my own CRM, how will my email campaigns link?

All of our websites support a feature we call My ID. My ID allows you to link through to your listings on your new website with us by using the ID of the property in your preferred CRM. The typical setup of My ID on our websites is:

http://www.your-site.com/myid/<your-id-here>

Your CRM provider should be able to modify your email campaigns and the link each property uses to use the above formatting. This ensures you can continue to advertise via email and allow recipients quick, easy access to your properties.

Can I change my website myself?

All of our websites are built using WordPress, so you will be given a login that will allow you to change the content of posts and pages.

To keep our system secure, we do limit access to code changes and plugin management; having said this our great Help Desk Team are always on hand to help.

 

What is WordPress?

WordPress is currently the most used content management system available online. As of January 2015 over 10 million websites use WordPress. Whilst WordPress was originally created as a blog platform, developers all over the world (including us) have been able to use it as a base platform for some really great sites, such as for real estate.

Does my new website include SEO?

All of our websites are built with SEO best practices in mind, so you are ready to go. Having said this, SEO is a huge ongoing process consiting of constant content updates and reviews (ongoing SEO is not included, but talk to us to find out more about our SEO services).

Is my new website mobile friendly?

Yes! All of our websites are designed to be 100% responsive between mobile, tablet and desktop devices. You essentially get 1 website for every audience.

Can I make changes to the design?

You can discuss design changes with us and we can make the changes to the design and layouts for you. We strongly recommend only considering design changes after you have your new website (this way you will know for sure that you want to make the changes).

Do you provide FTP access?

No. Due to the nature of the secure virtual private cloud we run on Amazon Web Services, we can not allow users to connect to our servers via FTP.

You will still be able to upload images, documents and other media to your webiste for use on content pages via the built in media uploader in WordPress.

Do you offer support?

Yes. We provide both business hours and emergency support from our office in Melbourne, Australia. We beleive in providing all of our clients with the best possible support, no matter what package you are on. You can get help and support from us by:

Emergency support is available 24/7 free of charge for matters that are genuinely an emergency – just call us as normal on 03 9328 5455 (use of emergency support for matters that are not urgent will incur a priority support fee).

Do you offer training?

Yes. We understand not everyone may have used WordPress, so we offer an initial 30 minute online training session to take you through the basics of updating your content and adding in new content.

Additional training is $110 + GST per hour, and because it is online you can have more than one team member sit in on the training.

Are there any hidden costs?

In addition to your website setup (see each design for more information), we have a single, simple, low fee that covers:

  • Your monthly website hosting
  • Your data import from your preferred real estate CRM
  • Business grade phone & email support

When you register your interest for a new website with us we will send you out a formal quote that includes all pricing, both setup and ongoing.

What payment methods do you accept?

Website setup and builds are payable on invoice via Bank Transfer or Credit Card online.

Ongoing fees, such as website hosting, are payable only via Direct Debit (you can elect either a Bank Account or Credit Card). We accept VISA, MasterCard and AMEX. All AMEX payments incur a 2.5% surcharge.

What are the terms and agreements?

All websites are subject to our standard Terms of Service.

While the websites we design and build must be hosted within our private hosting environment, our websites are not subject to any lock in contracts, plans or agreements.